1. Bookings

1.1.  An accommodation booking fee is required for all bookings.

1.2.  Once the booking form is received, a provisional offer will be sent matching the requirements. If an exact match is not possible, the student will be informed of the best accommodation available.

1.3.  The booking fee and accommodation fees can be paid only after all conditions are agreed to.

1.4.  The family address will be given when the whole payment is received.

1.5.  The minimum stay is one week.

2. Payments

2.1.  All payments must be made in full at least two weeks before the home stay start date. Failure to do so may result in cancellation of the booking.

2.2.  Students who come for more than six weeks will be asked to pay the first 6 weeks in advance. The rest can be paid on a fortnightly basis after arrival.

2.3.  For security reasons we only accept bank transfers.

2.4.   A student is responsible for all bank transfer fees.

3. Cancellations

3.1.  If a student cancels accommodation two or more weeks before the home stay start date, we will deduct the £35.00 accommodation booking fee. The rest will be refunded.

3.2.  If a student cancels accommodation less than two weeks before the start date, fees will be not refundable or transferable.

3.3.  Refunds will be made by bank transfer only.

3.4.  All cancellations must be received in writing.

3.5.  Student Accommodation Services reserve the right to cancel the bookings if as a result of unacceptable student behaviour. No refunds will be made.

4. Homestay

4.1.  It is a student's responsibility to inform their host family about the arrival date.

4.2.  Twin/ Double rooms will be arranged only if two people travel together.

4.3.  If students wish to change host family, then one week's notice is required.

4.4.  There will be no refunds if a student leaves the home stay before the agreed end-date or if a student refuses to accept the accommodation booked by Student Accommodation Services.

4.5.  The student is responsible for all damage caused by him/her in the host family's house. Repairs or replacements should be paid by students.

4.6.  Student Accommodation Services reserve rights to change a homestay at any time.

5. Airport transfers

5.1.  All airport transfers have to be paid in advance.

5.2.  Airport transfers fees are non-refundable.

5.3.  Student Accommodation Services takes no responsibility for incorrect information given by students that may cause misunderstandings. A driver will wait up to 60 minutes after the expected arrival time. If students arrive later, no refunds will be given.